8CIOReview | | NOVEMBER 2024We find ourselves amidst a relentless race toward technological advancement. Across industries, company leadership shares a common pursuit: to enhance cost efficiency, productivity, and client retention. The key to fulfilling these ambitions? Technology.We can expect that every single company, regardless of size, will be willing to allocate considerable resources to enhance their technology capabilities. However, it is not merely about technology; this strategic approach ensures operational efficiency and alignment across the organization, enabling companies to achieve their goals effectively.#1 Shifting ParadigmsLooking into the past, we are all used to seeing the IT area as a back office and supportive area, which they are used to fix computers, install software and help people when their MS Outlook is not working. Saying that, time goes by, and we can observe this profile changing. By the end of the day, they are still fixing computers, although now, there is a more important and relevant role for them. This will be a huge shift of technology area leadership profiles, and it is not going to happen only with the leadership, but with all the employees of the tech area, they will be forced to assume a new profile, a business profile.#2 Client-Centric TechnologyToday, in the hyper-competitive business landscape, companies recognize the importance of placing the client at the center of their technological efforts. The era IN MY OPINIONBy André Scudiere, Head of Digital Products - Latin America, GallagherTECH IS THE NEW BUSINESS IN THE INSURANCE INDUSTRYAndré Scudiere
< Page 7 | Page 9 >