4CIOReview | | NOVEMBER 2023ContentsIT SERVICE MANAGEMENT. HOW IMPORTANT IS IT?Helton Moreno, Digital Infrastructure Manager, Assurant Inc. CHALLENGES FACING THE IT SECTORRicardo Arballo, IT Director of Operations & Infrastructure, Villa Group Resorts & SpasIN MY OPINION08LAST WORD3012 COVER STORYAntonio Carlos Nitrini, IT Demand Manager,FerreroTHE POTENTIAL OFARTIFICIAL INTELLIGENCE AND HUMAN BOUNDARIES
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