CIOReview | | 19 NOVEMBER 2023We offer secure and reliable IT solutions that optimize resources, dramatically improve efficiency and enhance user experience, helping clients achieve their strategic objectivesUSPTO, OPM, DLA, U.S. Marine Corps, U.S. Army, U.S. Air Force, and U.S. Navy, as well as state and local governments such as the State of Florida Retirement Management System, State of Louisiana, Dallas City, and the Departments of Education and IT in New Jersey and New York.TSCTI's comprehensive managed IT services empower organizations with AI-driven ITSM and Infrastructure solutions, remote workforce support, and cybersecurity expertise. AI and ML are major differentiators for TSCTI's services. Integrating AI / ML-driven chatbots into its managed IT services has revolutionized customer experience. These self-learning chatbots automate routine tasks provide timely assistance and learn from feedback received resulting in prompt responses with higher accuracy that enhance customer satisfaction and experience.Backed by 25 years of knowledge and expertise, TSCTI has developed a highly customizable 360-degree solution to meet critical client requirements. Hybrid, on-premises, and cloud-based data centers facilitate comprehensive ITSM solutions encompassing tier one, tier two, and tier three support. Another customer-driven managed IT service is Contact Center, serving clients at the federal and state levels, and currently supports key federal agencies, such as the Office of Personnel Management (OPM), in States such as Vermont, Texas, and Minnesota. Integrated with chatbot and ChatGPT, the company provides a unified client experience that combines phone calls, emails, and chat interactions.Operational efficiency and budget optimization are critical needs of the day. 22nd Century delivers to these customer needs by deploying a suite of managed IT solutions, powered by AI tools, custom applications, streamlined processes, automated workflows, and optimized resource allocation. Customers leverage intelligent automation and data-driven insights to enhance cost savings, operational excellence, and productivity."Our managed IT services integrate with remote work environments, facilitating robust connectivity, secure access, and efficient collaboration. Our IP-enabled solution and bundled services effectively improved integration, and end-customer satisfaction, by increasing the first contact resolution rate from less than 30 percent to 88 percent. The successful implementation and outcome have positioned TSCTI as the go-to-partner for tailored managed IT solutions," says Ritesh Pahwa, CTO, of 22nd Century Technologies. Organizations need to manage and support their dispersed workforce while maintaining productivity and business continuity. TSCTI's Managed IT services are tightly integrated with industry-leading cybersecurity standards, best practices, and advanced technologies to protect client systems and data. TSCTI is actively developing a cutting-edge biometrics-based solution that integrates fingerprint and face recognition technologies to enhance security and efficiency across various applications. A focus on developing solutions with advanced technologies has paved the way for streamlined document analysis and processing tasks. A game changer for government agencies, TSCTI's OCR and ML-based intelligent document processing (IDP) solution improves efficiency by over 50 percent for paper-based document workflows, with its successful deployment at the Internal Revenue Service amongst others. "Whether it is Managed IT, Managed Security, or Managed Services, the key differentiator is the outcome, and we are singularly focused on it," Sharma. Leveraging its domain knowledge to extend its capabilities TSCTI developed ERPKick, an enterprise resource platform, and has implemented it to manage the large workforce deployed on its NY DoE contract, as well as for professional services contracts with the State of New Jersey, Virginia, and Florida. Having achieved $400 million in revenue in 2022, TSCTI has set its sights on becoming a billion-dollar company by 2027. It has transitioned from IT services to an AI/ML, IP-driven research, and development company, expanding its services portfolio into solutions, platforms, and software products. TSCTI is positioned for geometric growth as it empowers governments with cutting-edge IT solutions, leading the way toward digital transformation.
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