4CIOReview | | NOVEMBER - 2023Contents30IN MY OPINIONMaximillian Tan,Director of Business Procurement Asia,FrieslandCampinaTHE WORLD OF PROCUREMENT IS A DYNAMIC, EVER-EVOLVING ONE LAST WORD12COVER STORY08DIGITAL TRANSFORMATION/ MODERNISATION, IT IS A CONTINUOUS JOURNEY Fahad Najeeb, Head of Data Platforms and Engineering, Latitude Financial ServicesSAP ENRICHES THE CUSTOMER EXPERIENCE WITH AI-POWERED SUPPORTStefan Steinle,EVP, Head of CustomerSupport and Innovation,SAP SE
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