| |November 20239CIOReviewBest Practices: Maximizing Cross-Departmental Collaboration to Drive InnovationBased on our overall approach and experience navigating data privacy in a fast-moving global community, we've derived three key areas of cross-department collaboration and innovation that serve as best practices to help global companies mature their programs designed to expand the reach and success of information and privacy governance.1. Build Companywide Relationships: Scaling governance globally requires consistent application of policy and technology across the company. Proactive, companywide engagement to build relationships across departments and all levels of leadership helps people know where to go with privacy questions or concerns, pushes innovative thinking and promotes collaboration to strengthen risk management and data awareness, and infuse privacy into everything you do.2. Right Message, Right Time, Right Vehicle: Develop a comprehensive internal communications effort across multiple effective channels to consistently inform and educate employees about privacy and information governance and make it personal to them, which connects the dots between training efforts and real-time execution. Equipping employees with the robust knowledge and skills needed to recognize and respond appropriately to potential risks keeps training knowledge on top of their minds and empowers positive decision-making on all levels.3. Listen & Learn: Regardless of how your organization is structured, partner closely with your CISO and CIO to deliberately promote every interaction and transaction as an opportunity to listen, learn and share resources. Making best practices and insights available across departments sets a foundation and expectation that compliance and security are not just about lawful action but a priority behavior as part of a company's culture, which is ingrained on an individual and personal-level to encourage everyone to do the right thing in every situation.In our case, by aligning these best practices with our company's six key `Culture Essentials,' which include active listening to learn from each other and a commitment to continual improvement, we have matured our information and privacy governance initiatives across the global organization. As a result, we have been able to execute integrated internal campaigns that boosted employee engagement with privacy by multiple percentage points in one year. We have also collaborated to enhance our data capabilities through our innovative global connectivity platform implemented across nine cruise brands, worked to optimize employee work from home security experiences and devised cutting-edge employee data privacy training, among many other initiatives!These practices can raise the tide of innovation significantly while building trust across departments, employees and guests. As regulations continue to evolve, global organizations that become privacy leaders of the future must be flexible and responsive, and use advanced collaboration and communication techniques across key elements of privacy, security and data management to keep employee and customer information safe. Utilizing best practices in collaboration and communication across the organization will enable global privacy teams to enhance education, engagement and integration throughout the company and drive innovation in information and privacy governance
< Page 8 | Page 10 >