| | November 202219CIOReviewwith collaboration tools like Slack and Microsoft Teams that allow the platform to gather its baseline data and deliver it back to the client via dashboards and reports.Furthermore, Reveille has over 140 REST API methods that give clients information on operating status, dashboard metrics, report information and details about users and their analytics. In addition, they have threshold-based analytics that lets clients measure and track their ECM performance as they update their ECM environment. Reveille Software can also monitor all critical components of clients' ECM systems to alert users of any incidents using alert management services like PagerDuty and BigPanda, minimizing the impact on the ECM user group. It even includes 50 recovery actions, such that if the system notices an event that exceeds the threshold, the recovery action--such as blocking user access or restarting the process--is immediately initiated. The software also continuously scans for anomalous access patterns that don't correspond to typical user behavior, such as high-frequency downloads in a brief period from a place outside the firewall. Additionally, the software can identify and block access when a user's access to content violates security profiles.Reveille's collaboration with a large financial institution in North America is the perfect example of the company's expertise in the ECM space. Here, the client depended on ECM technologies for high-volume document-driven processes. Their departments used various ECM suppliers such as different solutions for capture, repositories, archives, and collaboration. Unfortunately, the ECM environment users were unaware that an issue in one area could also migrate and impact other areas because they lacked the deep visibility to examine those interconnected platforms.Reveille deployed a single-view platform that enabled them see in a single view capture operations, repositories, archives and collaboration applications across those different environments. They could also see the current operating health and service levels on one dashboard, allowing them to take immediate remediation. Suppose the software detects an issue in the capture arena, where capture is no longer exporting the information into the repository. In that case, Reveille can take the appropriate action without involving an ECM user to reduce or resolve the problem."Our customers are pleasantly surprised about how straightforward and easy it is to maintain Reveille, thanks to our robust R&D staff that maintains close ties to every platform we support. We strive to stay ahead of the curve by supporting new releases of all major ECM platforms before our customers prepare to update," says Robert Estes, CEO & President of Reveille Software. Reveille offers a clear picture of complex ECM environments within organizations. Our benefit is to actively monitor this scope while providing notification and pro-active remediations that prevent issues of business-level impactBrian DeWyer, CTO & Co-Founder
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