| |NOVEMBER 20228CIOReviewIN MY OPINIONBy Peter Jose, Director, IT, Berkshire Hathaway Specialty InsuranceImagine you finally got tickets to that amazing show that you've been dying to see. You take your seat thinking you'll have a great view of the spectacle;the show begins and just as it starts to get good everybody in front of you stands up and you can't see because you're the shortest in the crowd. Your view is blocked and now having overwhelming sense of FOMO. This feeling of being left out that some of our business leaders feel when they read articles or hear podcasts about the disruptive or `transformative technologies' like machine learning, RPA, AI, biometrics or IOT. Business leaders look to technology leaders to help be the catalyst for implementing these magical solutions so they can feel confident they're not the shortest in the crowd.Within the insurance space these fears have been around for over a decade. The advent of transformative technologies across many industries caused fears that insurance agents would be replaced by digital analogs and completely transform how insurance was sold. Although there has been WHAT KIND OF TRANSFORMATIONAL TECHNOLOGY CUSTOMER ARE YOU?Peter Jose
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