| |NOVEMBER 202219CIOReviewJULY 2022CIOAPPLICATIONS.COM2CXO INSIGHTSBy Dr. Yingying Kang, Dir. AI & Data Science, Advanced Analytics, AssurantToday almost all mainstream industries and businesses are on various stages of digital transformation or data driven processes to reshape the way they communicate with customers, to reassess the health of their finance and operations, and to renovate their decision-making methodologies. The businesses are competing to obtain and digest as much information as possible. The contact with customers has been more than merely call center or simple surveys, or monthly mail subscription or notifications. Multi-messaging channels and online-offline networks provide businesses a set of effective tools to proactively communicate with customers, predict their demands and resolve their concerns before consequences occur. These transformations empower businesses tremendously. However,they also cause growing pains. It is not rare that the businesses today have to face terabytes or petabytes level of transaction volume with diversified data formats and protocols which are beyond their capacity plans ten years ago. It requires businesses to adopt modernized big data analytics technologies and new operations management methodologies. It also requires the entire executive teams to foster innovative data-driven culture and incorporate the new technologies into their business strategies. This article will discuss about Machine Learning (ML), Artificial Intelligence (AI) and Blockchain technologies, and why they are crucial for businesses to gain their competitive advantage. HOW INDUSTRIAL LEADERS APPLY BLOCKCHAIN AND AI TO TRANSFORM BUSINESSHOW INDUSTRIAL LEADERS APPLY BLOCKCHAIN AND AI TO TRANSFORM BUSINESS
< Page 9 | Page 11 >