| |NOVEMBER 20226CIOReviewThe rapid growth of conversational AI over the past decade has been nothing short of phenomenal. Today, AI-powered chatbots delivering seamless customer experiences have found commonplace in various industries. In an era of increasing connectivity through digital experiences, companies across numerous sectors are looking to adopt conversational AI solutions like chatbots and intelligent virtual assistants with pre-defined workflows to provide more engaging user experiences. This is also helping companies remove the need for constant human intervention, saving employees valuable time to work on more productive tasks. Along these lines, the conversational AI market is expected to reach almost $14 billion by 2025, growing at a CAGR of 22 percent over the forecast period. The market growth can be primarily attributed to the increasing demand for digital transformation, where organizations are regularly leveraging groundbreaking technologies to optimize business operations and strengthen customer relationships. The rapid growth of the industry can also be credited to the heightening emphasis on improving marketing capabilities for delivering a much more personalized customer experience. On that note, this edition of CIOReview brings forth the key developments in the conversational AI solutions space that are assisting organizations in achieving an uptick in customer satisfaction and loyalty. It features thought leadership articles from Brian Powers, Customer Experience Officer at Likewize, who highlights the use of virtual assistants to simplify claims submission processes in the insurance industry. It also features observations from Bryan Goodman, Director, AI Advancement Center and Cloud, Ford Motor Company, who advocates the highly innovative use of AI to reshape customer ownership experiences.Together with the critical insights from industry experts, the edition presents the most promising conversational AI solution providers on the rise, including Iterate.ai, Neon AI and Transform9, which are taking conversational AI to new heights. We hope this edition will help you find the right conversational AI solution providers that will empower you to ensure customer satisfaction in an increasingly digital world. Let us know your thoughts!WEditorialFuture-Proofing Customer EngagementCopyright © 2022 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com NOVEMBER 5, 2022, Vol 11, Issue - 16 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterVictor WilliamShirley FaithRussell ThomasVisualizersRonald DonovanEdwin PaulJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithDisclaimer: *Some of the Insights are based on our interviews with CIOs and CXOs
< Page 5 | Page 7 >