| | NOVEMBER 20218CIOReviewIN MY OPINIONJUMPSTARTING RPA PROGRAMSRPAs have come of age and have also grown in popularity over the last several years and have become the tool of choice for Organizations to rapidly increase productivity and reduce transactional costs within a short period of time. However, companies continue to struggle to jumpstart the program and/or establish measures that maximize the benefits of the RPA program. Below are some key thoughts for Enterprises to maximize the returns on their RPA programs.RPA Vendor Selection: While RPA vendors are ratcheting up on features and sophistication, these features have to be carefully evaluated forease of use, ability to scale up to sophisticated functions such as AI& ML, cultural fit, quick financial paybacks, RPA support model and other factors including vendor sustainability. Partnering with the right RPA vendor is pivotal in this journey. Conducting proof of concepts with each shortlisted vendor would be a great way to assess vendor RPA applications for organizational fit. For example, if an Organization wants to pursue a citizen development/support model,the selected RPA application should be able to cater to the desired model.By Venkat Arakoni, IT Director ­ SAP & RPA Solutions Delivery, CommScope Inc
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