| | NOVEMBER 202119CIOReviewWe aim to bring our technology, our decades of experience and our subject matter expertise to new markets.bottlenecks. "Quick visibility into any potential problem areas allows us to be extremely agile when supporting key decisions about program next steps," states Ray Werline, CIO at Plexos Group. Data Integrity is Priority No. 1Since data integrity is key to Plexos Group's entire system and process, the company logs and monitors every single keystroke in its system so that it can identify any integrity issues within the user-defined fields where datasets may have changed. The standard workflow steps are stored in the database and it allows end-users to assign different functions to each part of a process. Different users, such as a call center representative handling claims intake, or a field inspector surveying damage, will only be able to access the part of the process that they are assigned through a three-dimensional role-based security model. The solution incorporates a complete business logic that validates everything before a user can move to the next step of the program.The company's mobile app, iPlexos, available on iOS and Android platforms, interfaces directly with PlexoSoft. On-site inspectors can upload pictures, fill out forms and input required data points to facilitate reimbursement eligibility and award calculations. Inspection photographs and required signatures are uploaded to the central system in real-time to maintain integrity. "iPlexos offers us mobility and flexibility, and serves as an extension of PlexoSoft in the field," asserts Werline.Safeguarding Sensitive Data from Major ThreatsConsidering the undeniable cyber security threats in today's age, Plexos Group pre-embeds its entire technology stack with HITRUST-compliant cybersecurity measures to protect personally identifiable information or sensitive information from hackers. "From a cybersecurity perspective, we don't just put cybersecurity on the side and run it as a separate sphere of operations. Instead, cybersecurity is woven into the very fabric of our entire technology stack and technology team," Werline adds.Streamlined Onboarding Process to Jumpstart ProjectsIn a typical onboarding scenario, the team at Plexos Group leverages its years of expertise to minimize the time needed to understand its clients' requirements and deliver a configured product within expedited timeframes. The client can utilize the system on day one while Plexos Group configures the rest in the backend. The company also provides comprehensive training manuals and has an entire training staff that performs online or in-person training. "We also have a robust help desk to support the system," adds Odom. For instance, the U.S. Virgin Islands experienced significant damage from hurricanes Irma and Maria, which pummeled the islands in September 2017. Plexos Group provided supportive services to the U.S. Virgin Islands Housing Finance Authority under the $750 million Sheltering and Temporary Essential Power (STEP) Program funded by FEMA. Within days of being hired, the company implemented an entire system that enrolled applicants from the initial intake process to inspections and payment of claims. The solution also enabled contractors hired for housing construction to access the system to help build their work orders for their projects. With most of the materials for construction shipped to the Islands, Plexos Group kept track of the entire housing repair inventory through barcodes and provided online inventory reports to the client. All of the stakeholders used the reporting function, from the federal government to contractors and the teams working on claims disbursement. "It was a huge success as far as the ability of our systems to be implemented immediately and to make a real difference in providing safe housing for hurricane-affected homeowners," adds Odom. Plexos Group aims to stay nimble and keep evolving its ability to solve client issues quickly. The company also provides solutions for the healthcare industry. Currently, it is moving into new markets, including diversion tracking of opioids and other drugs for fraud, waste and abuse. Plexos Group will continue to build on the complexity of its analytics engine, including AI and other technologies. The company already has a strong group of team members. Its roadmap is to bring more value to customers through targeted and customized solutions. "We aim to bring our technology, system portfolio and expertise to new markets in an innovative and disruptive way," concludes Werline. Ray Werline, CIO
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