| | November 20204CIOReviewIN MY OPINIONCIO INSIGHTS1608THE DIGITAL TRANSFORMATION OF SERVICECourtney Dornell, Senior Director, Service Transformation, Otis AmericasPROJECT MANAGEMENT IS DEAD...LONG LIVE PROJECT MANAGEMENT!Douglas Duncan, Vice President ­ Chief Information Officer, Columbia Insurance Group12ContentsDEFINING THE ERA OF FEATURE-BASED PROJECT MANAGEMENTROMMANA SOFTWAREMagdy Hanna, CEO
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