6CIOReview | | NOVEMBER 2020While the growth of the information technology services sector has been consistent and significant over the last decade, there have been very few innovation waves in the landscape. This is primarily because the key differentiator for IT services has always been underscored by a single promise: "cheaper and faster," with no scope for creativity, disruption, or innovation. Today's business world is complex, and technology is invasive and pervasive. Hence, its time IT service-based organizations focus on reinventing the business model to support innovation such as cloud, cognitive computing, IoT, and everything-as-a-service to provide businesses the requisite competitive edge they need. To continue to succeed in the industry going forward, IT services providers will need to play by a new set of rules. For one, they should employ automation and productivity tools proactively and aggressively, and release budgets for customers to help them spend on new models/solutions. Service providers should also get comfortable with the concept of self-cannibalization of their revenue or products to yield new outcomes. Besides, as demand transitions to a solutions approach, the market will morph into an ecosystem play for service providers. Providers will need to buy, build, or partner for innovative solutions and combine them to solve industry-specific issues. This will require providers to move up the food chain and create a strong business and IT consulting capabilities to engage with business leaders beyond CIOs. With new emerging challenges, a new level of expertise is mandatory in both software and hardware. Success will come to those who adopt an innovation-driven approach and a new innovation-as-a-service model.In this edition of CIOReview, we bring you the story of some of the most promising IT services companies that are leveraging innovative technologies to facilitate the best outcomes for their clients. This edition also offers a combination of thought leadership from subject matter experts with real-life stories on fostering robust partnerships and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the partner that best fits your business requirements.Let us know your thoughts!EditorialIntegrating workflows and reducing manual processesCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com November 10, 2020, Vol 09, Issue - 82 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeRonald Donovan*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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