Contents08IN MY OPINIONLAST WORDITSM: THE DIGITAL CUSTOMER EXPERIENCEChristian Moore, SVP, IT Service Mgmt., Texas Capital Bank [NASDAQ: TCBI]34METRICS, A TOOL TO MEASURE IT OPERATIONAL PERFORMANCEBy Tony DiPoalo, Vice President of IT, AdaptHealthA FRESH AND SIMPLE TAKE ON ITSMFRESHWORKSPrakash Ramamurthy, Chief Product OfficerCOVER STORY12
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