| | November 20206CIOReviewToday, businesses around the world are embracing innovative conversational platforms to automate customer-facing touchpoints. The one way to engage the customers better is to adopt an excellent conversational platform that acts as an advantage for both the customers and the businesses. A conversational platform's primary purpose is to help brands create rapid and helpful customer interactions. From social media platforms and websites to apps and voice assistants like Google Home, conversational solutions are omnipresent. The AI-driven conversational platforms help to establish advanced conversational interfaces such as voice bots, voice + text assistants, and chatbots. Deeply integrated into information systems, conversational platforms can communicate with most channels, including voice interfaces, text messaging, social media, and websites. These intelligent digital assistants provide guidance, recommendations, advice, consultation, and expertise, which isn't possible in a "self-service" buying journey. With this upswing in the usage of conversational platforms, the challenge now for many businesses is not just about integrating conversational platform with their existing systems in place. Instead, it is about choosing the most appropriate conversational platform to match their individual business requirements. Every organization seeks a platform that matches its expectationsrequirments, depending on where the customers are in their journeys. No two organizations can have the same business and technical requirements. Therefore, it's imperative to get in touch with the right vendor who can determine the scope of your business and offer a conversational platform whose features will meet all your requirements. Depending on the nature of your business, you can choose how to deploy Conversational AI solutions ­ on-premise, public cloud, or hybrid.As this metamorphosis in the way organizations connect with their customers continues, we bring to you the 20 Most Promising Conversational Platform Providers 2020 that are transforming the conversational platform market. This edition features insightful articles that emphasize on the manifold benefits of using the latest technologies for better results. Let us know your thoughts!EditorialStriking Meaningful ConversationsCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com November - 12, 2020, Vol 09, Issue - 86 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeJaxon Jase*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
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