| | November 202019CIOReviewConversational Self Service for Contact CentersXAPP AI also provides a pre-packaged solution for contact centers to reduce agent call volumes and provide responsive, 24x7 self-serve customer support through chatbots, virtual assistants and conversational voice search. The solution, which is available in the AWS Marketplace, can be configured and launched quickly by subject matter experts without any conversational AI experience. And, because it is hosted on OC Studio it can be enhanced to support advanced transactional use cases across a wide range of channels. Curt Kolcun, Co-Founder and Executive Chairman of XAPP AI is the former Vice President of U.S. Public Sector at Microsoft and is a legend in enterprise software sales. Michael Myers, Co-Founder, CTO and Head of Product, and Pat Higbie have 20 years of combined experience in conversational AI and hold six patents. OC Studio hosts over 1,200 voice applications and customer service solutions. OC Studio made it possible to create a custom virtual assistant that understands natural language consumer requests with millions of combinations and permutations. The result is a natural and engaging customer experience using multiple NLUs and spanning several voice and chat channels
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