I n f o c u s10THE WISDOM OF THE CUSTOMERTHE SHIFT TOWARDS A PROACTIVE AND PERSONALISED CONTACT CENTER INDUSTRYNick Snively, Senior Director, Academic Success Operations, 2U [NASDAQ: TWOU]Nigel Piper, Executive GM - Customer Experience, XeroCXO INSIGHTSCXO INSIGHTSCXO INSIGHTS2628CUSTOMER EXPERIENCE BENEFITS OF CONTACT CENTER SERVICESJanie Frank, Knowledge Management Analyst, Hunter Douglas [AMS: HDG]PG 16 - 2720 MOST PROMISINGSOLUTION PROVIDERS - 2020CONTACT CENTER TECHNOLOGY10 MOST PROMISING CONSULTING/SERVICE COMPANIES - 2020CONTACT CENTERTECHNOLOGY
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