| | November 20188CIOReviewService is something that is deeply embedded in our mission at AARP, including how we harness the power of disruptive technologies to empower the 50-plus community we serve. An internet search of the word "service" will generate the definition"...the act of helping or doing work for someone." A couple of key attributes come to mind when you experience an effective service: simple interaction, easy to use, a light touch, high customer satisfaction, and an experience that keeps people coming back for more. With service as a guiding principle, we founded AARP's first university-based innovation lab. Focused on disruptive technologies, the lab - named The Tech Nest - offers our organization a rapid prototyping capability that is a simple and easy-to-use experience. Hubs of Innovation: World-class universitiesWe started with a premise that the rate of change in society, fueled by technology, is increasing exponentially, outpacing traditional sources of innovation. To harness the power of innovation and explore its application and implications to AARP's mission, we needed to look to the core of invention and innovation: world-class research-based universities. More specifically, we look for a vital set of ingredients: student talent, culture of innovation and research that has the potential for commercial application. And we are not alone in this pursuit; university-based research parks have grown exponentially in the past few decades. In 2016, AARP established a presence at the University of Illinois Research HARNESSING THE POWER OF PROTOTYPING AS A SERVICEIS IT RIGHT FOR YOUR ORGANIZATION?By Jose Hernandez, VP IT Business Operations, Information Technology Services, AARPJose Hernandez
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