| | NOVEMBER 20178CIOReviewBALANCING DEMOCRATIZATION OF TECHNOLOGY AND EMPLOYEE COLLABORATIONBy Massimo Rapparini, CIO, LogitechSlack! Box! Teams! Talk! Jabber! Zoom! Skype! Eko! Chat! Jira!A consultant once told me that humans are hardwired to process single-syllable words best, anything else is quickly dismissed or forgotten. So no wonder that my company is flooded daily with new and "all-in-one, mobile-first, AI-powered, FBI-grade-secure" platforms and tools for our employees. Besides mostly having a catchy single-syllable name, these solutions also often claim to be the panacea to all your collaboration or productivity pains: sharing files, connecting with others, collaborating across regions is all possible with intuitive and API-enabled apps. For a CIO though this quickly translates to complexity, incompatibility, integration challenges, and cost overruns. So how can we balance the unavoidable increase of end-user enterprise tools (which are expected to grow from $26.68 Billion in 2016 to $49.51 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 13.2 percent) with the need for simplicity in our enterprise IT landscape?I turned to my personal life and being a converted Design Thinker (Empathy Mindset of Human Centered Design), I conducted a brief immersion study with my own teenage daughters. When I asked them what their favorite apps are for connecting with friends, their answer was, "Depends. For pictures it's Pinterest, for photos it's Instagram, for gaming IN MY OPINION
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