| | November 20158CIOReviewRapid Engagement for Accelerated Learning at NASA: The REAL Knowledge Model By Ed Hoffman, Chief Knowledge Officer and Jon Boyle, Deputy Chief Knowledge Officer, NASANASA's Recipe to Achieve Mission Success The driving motivation for Agency knowledge services is mission success. This involves unique requirements, solutions, and expertise shared across NASA individuals, teams, projects, programs, Mission Directorates, and Centers. Both codified knowledge (represented by scientific knowledge, engineering and technical knowledge, and business processes) and know-how (represented by techniques, processes, procedures and craftsmanship) are critical for mission success.Systems Perspective: NASA experience suggests a knowledge systems perspective can better uncover and define relationships and risks inherent in project interfaces. Strategic imperatives based on this systems perspective helps NASA understand where it is today and how these lessons can perhaps inform knowledge efforts in other technical project organizations. These twelve (12) mutually reinforcing imperatives guide the overall KS effort for NASA (discussed in no particular order of priority).1. Leadership begins with insight that things should change, but recognizes reasons for change may be clear to leaders but not to others. Successful implementation involves a carefully articulated vision, focus on that vision, and attention-to-detail during implementation.2. It is a Project World. Project Management (PM) is an adaptable discipline that best maximizes use of learning to promote efficiency and effectiveness.3. Talent addresses the specification, identification, nurture, transfer, maintenance, and expansion of expertise and competence.4. Portfolio Management integrates projects with strategy and drives organizational purpose and activities, promulgating a systems view of knowledge that transcends boundaries and produces new cross-disciplinary knowledge.5. Certification provides objective, validated standards and functions for defined categories of practitioner performance and capability, providing a way to establish trust, a framework for adapting to change, and a roadmap for individual development that links organizational performance and individual capability.6. As the network of portfolio sponsors, project team-members, customers, stakeholders, strategic partners, suppliers, and other interested parties tie into strategy and project operations through information and communication technology tools, Transparency becomes vital since nothing is hidden for long and errors travel at the speed of light.7. Frugal Innovation views constraints as opportunities in an environment of restricted and diminished resources, leverages sustainability, drives a focus on core competencies, and reduces complexity.8. Accelerated Learning employs digital technologies, knowledge-sharing, learning strategies, social media processes and tools, and cross-discipline knowledge towards the broadest possible view of learning.9. A Problem-centric Approach emphasizes non-partisan, non-biased, non-judgmental, and pragmatism towards opportunities and solutions, keeping the focus on achievement, improvement, innovation and invention.Ed HoffmanIN MY OPINION
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