| | MAY 202319CIOReviewBy analyzing prior calls, we create and send individual follow-up messages to each prospect automatically on behalf of the agent. It builds credibility, trust and the messages help to keep the relationship top of mind with the prospectlead buying, and content creation to assist with the optimization of the sales process. To achieve these results, Conversely AI offers groundbreaking solutions dubbed AI Retention & Cross-sell, Dynamic Nurturing, and Quality Assurance.What sets Conversely AI's personalized messaging services apart is its algorithm integration process with the large language models and its curated data library. Conversely AI's offerings are in real-time for agent assistance. For example, it monitors conversations to make sure regulatory requirements are met and prevents a sale from proceeding if anything is left out. For example, in Medicare sales, over 180 compliance rules can be examined regarding compliance adherence for enrollment. After the call, Conversely AI's automated workflow process routes any anomalies to a QA agent for a detailed review and follow-up training. This is beneficial in improving clients' QA programs enabling more time to resolve the root cause of the problem versus finding if an agent is experiencing problems from randomly sampling calls. Clients can also enroll their underperforming agents to Conversely AI's automated training and coaching. These sessions have role-play scenarios, where the agents practice the ideal way to manage a conversation with an AI-simulated customer. "Our training and coaching tools are beneficial for preparing new agents faster. When our clients are spending significant money on leads, they want to make sure that their agents are well trained prior to handling fresh, expensive leads," notes Schmitt. When every company aspires to personalize their customer communications, Conversely AI's system--an ensemble of best-in-class language processing algorithms and models--and their sheer focus on accuracy and quality of conversations make them the firm every business needs.
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