| | May 202219CIOReviewidentify the things that can be improved. "It allows businesses to understand what has happened and how to take action to use those analytics going forward," adds Brosseau. Businesses can use the data obtained through the conversations to change the way their employees' behave and ultimately change the future out-comes. Self-efficacy is another key area that the Alvaria solution focuses on improv-ing the workforce performance. With platform feature known as triggers, or-ganizations can set parameters around KPIs, behaviors, and outcomes they want to target. Depending on whether an em-ployee's performance is below, between or above any of the thresholds on those particular outcomes, the system will get triggered. "This will send a message to their respective supervisors, business managers or executives because we know that transparency is a powerful motivator. There are a couple of mechanisms on our platform that enable employees to self-correct and make sure they are caretak-ers of their own self-efficacy," explains Brosseau.The key distinguishing feature that makes the company stand apart from all the other players in the market is the emphasis it has on layering both biology and behav-ioral science in its platform, which makes it successful. "Through these elements, we not only change the economics of organi-zations for the better but also the cultures," remarks Brosseau. "Also, we meet the cus-tomers where they want to be met in terms of deployments. We have public, private, and on-premises deployments to fulfill all our customers' needs," he adds.One association that further highlight these capabilities is where a renowned provider of merchant processing ser-vices--Sekure Merchant--implemented Alvaria Motivate. The company averages 120,000+ outbound calls a day and was in need of an intuitive solution to improve operational efficiency and agent & super-visor productivity on essential key per-formance indicators across all employee levels. Alvaria created four distinct user interfaces that aligned features to each level of Sekure Merchant's organization-al hierarchy. The solution was aimed at clearly and quantifiably displaying goals for each agent, team, and supervisor. With Alvaria Motivate, the company witnessed more transparency in realizing their goals and could also achieve improved manage-ment efficiency. For every 100 agents, they gained 10 hours of management ef-ficiency per week. Additionally, they re-alized a 62 percent increase in employee retention. The company is now unifying all of their motivational management ac-tivities through a single interface. Alvaria will continue to create such frictionless experiences for both employ-ees and customers by offering new capabil-ities to bring change in the organizational culture and performance. "We will con-tinue to develop our learning platform so that organizations can continue to improve aptitude through game mechanics, which would allow their employees to be disci-plined and be more credible and reliable," concludes Brosseau. At Alvaria, we are unifying the customer and employee experience to create unprecedented business value
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