| | MAY 20214CIOReviewIN MY OPINIONCIO INSIGHTS2508THE FUTURE OF WORKFLOW TECHNOLOGYDeane Shillito, Senior Director, Product Development, SGKSTEP IN, STEP UP, OR STEP OFF!Douglas Duncan, Chief Information Officer,Columbia Insurance Group12ContentsCO VER ST OR YSERVICENOW DELIVERING DIGITAL WORKFLOWS FOR THE FUTURE WORKPLACEBill McDermott, Chief Executive Officer
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