| | MAY 20219CIOReviewand the connectivity doesn't provide any additional value to the cooking process. Therefore, connected appliances value should focus on emotion and not only automation. Consequently, the purchase decision is always from customers, but the benefits are distributed in three main layers.· Customer layer ­ Offering customers a unique experience that simplifies challenging cooking actions, while reinforcing the joyous experience in the heart of their home. For instance, if someone wants to create an outstanding dinner for friends, IoT should help on the cooking process without taking out the proud of the handmade, secret ingredient flavour. This can be done by supporting other recipes to accompany the main dish, offering music to listen while cooking or eating, how to handle the leftovers to create new dishes · Product layer ­ IoT must be used as the mean to understand how appliances work in real life. Consumer tests and labs are environments that give a limited range of information. However global scale deployment enables data-driven services that benefit at the operational level, after-sales, technical support, and product development. This is the door opened to AI and whose outcomes will radically transform kitchens in the future.· Marketing layer ­ the closer a company is to people interests, the easier will be engaging them with content, products and therefore, increase loyalty to the brand. Here the combination of social trends, customer activities, companies' interests and partners' network change the communication paradigm.In summary, IoT has an incredible transformation potential for our relationship with kitchen appliances, not only in the first wave of connected products but in the evolution of products based on usage data. Moreover, the mandatory step is to change the mindset and value proposition of IoT in the kitchen, and to make the step from simplifying processes through automation, to creating amazing experiences and arose emotions. In the end, the kitchen is considered the heart of the home, so the challenges are more related to "heart" rather than any other feelingJuan Rico
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