| | MAY 20206CIOReviewIn a world where consumers have endless alternatives, switching providers is both easy and inexpensive since many products and services have become commodities. Organizations in such an environment have two choices, either competing on price or adding value. As customer focus has become an integral part of business strategies, the biggest potential for differentiation lies in Customer Experience Management (CEM). CEM revolves around a set of processes used to track customer interactions throughout the customer journey allowing organizations to gain insight into customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value. Delivering a good customer experience addresses both customer and business needs, resulting in value for both the end customer and the business.The finest customer experience management services enable enterprises to provide the best customer-centric experiences, while optimizing operations, control, and compliance of the associated enterprise information and processes. Now, the very concept of customer experience may sound idealistic or touchy-feely, but anyone who dismisses it as such is woefully out of touch. In fact, customer experience has become a critical differentiator in today's hyper-competitive global marketplace. Keeping track of all the latest trends that affect overall industry structures, our editorial team at CIOReview has come up with this edition of CEM consulting and services. We wish our readers can find the finest CEM consulting and services for their future endeavors that can provide them with business necessities, and this is certainly expected to continue in the future.Let us know your thoughts!EditorialRedefining Customer RelationshipsCIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com May - 01, 2020, Vol 09, Issue - 20 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJune Williams Shirley FaithRussell ThomasVisualizersIssac GeorgeJohn GothamJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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