| | MAY 20195CIOReviewI n f o c u s10380822 Customer Experience-- The New DifferentiatorRuth Crowley, VP of Customer Experience Design, Lowe's Companies, Inc.19 What Patients Want?CJulio J Hernandez, Global Customer COE Lead, KPMG25 How Recent Technology Developments and Transformation in Healthcare are Impacting your Business EnvironmentKatrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation41 Marketing in Today's Omni-channel Reality: The Personalized Consumer ExperienceAntonio Sciuto, EVP of Brands & CMO, Nestlé Waters North America37 Why an Integration of Digital+Human Customer Experience is SmartHilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises [NASDAQ:SYKE]CIO INSIGHTSCXO INSIGHTSIN MY OPINIONDIGITAL CUSTOMER EXPERIENCE: AMA'S RX FOR GROWTHTodd Unger Chief Experience Officer & Senior Vice President, Physician Engagement, American Medical Association42 Confronting Customer-Centric ApproachLynn LaRocca, SVP & Chief Experience Officer, The New York Racing Association28 An ideal Gateway to Bring Brands Closer to the CustomersJohn Sadowski, Executive Vice President & CIO, Sandy Spring Bank [NASDAQ:SASR]335 Ways Artificial Intelligence Can Help Improve Customer ServiceBlythe Lawton, Senior Director, First Associates Loan ServicingBrian Shore, CEO
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