| | MAY 20186CIOReviewCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewMAY - 02 - 2018Editorial StaffSalesAaron PierceCarolynn WaltersJasmine McHardyKyle SummersMohini KumariTenzin ChogkyiVincent Georgevincent@cioreview.comVisualizersMatt RyderNitya SManaging EditorJeevan GeorgeENTERPRISE COMMUNICATIONS SPECIAL*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffGone are the days when each employee had only a fixed-line desktop phone, and the PBX is also on its way out. Today, collaboration platforms, enterprise social networking tools, corporate intranet and the public internet, mobile messaging apps, and others are taking center stage in facilitating effective and seamless enterprise communications--improving productivity and business value for organizations.Unified communications, for instance, is specially tailored for the hectic schedule of the modern workday where information has to be continuously exchanged between the various entities of the organization. Upholding the tenet of continuity and collaboration, communication can today start on one device and seamlessly transition to another while the enterprise UC features allow enterprises to garner the manifold benefits of video conferencing, webinars and more, alongside enhanced mobile-centric experiences. And now it is AI's turn to impact the UC space by deciphering speech patterns in voice conversations and emails to garner vital insights that can result in improved employee/customer communication strategies and service.In the organization's quest to deliver an excellent employee/customer experience, an amalgamation of different communication technologies can help enhance the real-time communication on an omnichannel level. The organization has to also gear up for advanced communication systems that will be backed by artificial intelligence, IoT, virtual assistants, analytics, voice and facial recognition, bots, and more. Along the tech timeline, as 5G networks become operational, it is further set to open the floodgates of faster internet connectivity revolutionizing the entire spectrum of communication. In this scenario, crafting a robust enterprise communications strategy goes a long way in optimizing the cost factor while delivering seamless communication to all stakeholders. Write us your thoughts.EditorialAn Enabler of ProductivityContact Us:Phone:510.402.1463Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.comMAY - 02 - 2018, Vol 07 SE 28 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.comCIOReviewJeevan George Managing Editoreditor@cioreview.com
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