4CIOReview | | MARCH 2022Contents08IN MY OPINION12CIO INSIGHTSSTEP IN, STEP UP, OR STEP OFF!HOW DO GOVERNMENT AGENCIES PERFORM SYSTEM UPGRADES WHILE WORKING REMOTE?Douglas Duncan, Chief Information Officer,Columbia Insurance GroupSean Finley, IT Director - Office of the Assessor-Recorder, City & County of San FranciscoC O VER STORY19ENABLING SMBS LEVERAGE THE WONDERS OF TECHNOLOGYSOFTCAPTURE USAKatherine Cortez Arros, General Manager
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