| | MARCH 20226CIOReviewField service has altered forever as a result of the pandemic's aftermath, maybe more dynamically than any other corporate function. These changes have created new trends for the future of field service management, embracing more self-services and contactless services and the adoption of more advanced technologies. This will, in turn, result in the better integration of leading-edge technologies, like artificial intelligence (AI), cloud, and automation.On that front, the adoption of the IoT, remote field force monitoring, real-time alerts, and augmented reality (AR) as service assistance is already increasing. Specifically, by combining IoT technology with current field service management systems, field personnel may receive real-time information, allowing them to interact instantly to address issues on the spot. This would help resolve the problem quickly and increase customer satisfaction without requiring several trips. It can also be feasible to save money by using predictive analytics on data received by IoT sensors, which can assist organizations in anticipating future demands.In the same leg, self-service portals offer an initial point of contact between a customer and an organization to capture details about the customer's problem. These details can let field service teams know what to expect and where to resolve the customer issue. To make it even smoother, a mobile app can be utilized to update in real-time, stay in sync, and manage expectations on both sides. In this edition of CIOReview, we bring you the story of some of the leading field service solutions providers that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the field service solution provider that fits your business requirements.Let us know your thoughts! EditorialAddressing the Demand for Smarter Field Service Management Copyright © 2022 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com March - 30 - 2022, Vol 11, Issue - 09 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJustin SmithShirley FaithRussell ThomasVisualizersAsher BlakeJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Disclaimer: *Some of the Insights are based on our interviews with CIOs and CXOs
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