| | MARCH 20224CIOReviewContents24Add Customer Experience to the KPI list for Field Service SuccessHow Otis Elevator Co. creates personalized experiences with smart dispatching technologyMANUFACTURING INTELLIGENCEAND SUPPLY CHAINSeth Robert, Director Americas Field Service, Elliott GroupChris Bowler, Senior Director, Service Marketing and Strategy, Otis ElevatorGrace Neeley, Supply Chain Director, North America, Maxcess InternationalAI is Transforming How UtilitiesPlan for Adverse Weather EventsFrancois Vazille, Vice President of JAPAC & EMEA, Oracle UtilitiesCXO INSIGHTS242212 COVER STORY222019OpsivityOpsivityOperational Know-How at the Fingertips of Field TechniciansDavid Fosberg, Chief Customer Officer
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