8CIOReview | | MARCH 2021IN MY OPINIONRush Blevins serves as the Chief Information Officer for Flagship. In this role, he leads the IT and Information Security functions.As a result of the coronavirus pandemic, financial institutions quickly learned the significance of empowering mobile workforces and the subsequent necessity to expedite digitization initiatives to enhance corporate infrastructure.At Flagship Credit Acceptance, our focus on business continuity began approximately five years ago. We realized that with the steady increase in national disasters, we needed to be prepared if one of our offices had to close suddenly, or for an extended time.With that framework in place, we started a digitization initiative to identify the best-in-class capabilities that would enable displaced associates to work remotely with minimal disruption to their responsibilities and no disruption for our customers. As part of this initiative, we focused on upgrading current computer systems to mobile-based devices that could be DIGITIZATION BEFORE AND AFTER A GLOBAL PANDEMICBy Rush Blevins, Chief Information Officer, Flagship Credit Acceptance
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