| | March 20209CIOReviewcustomer groups. The iESPs will also support smart homes with smart appliances, security systems and home energy equipment that will ensure convenience and sustainability. Advancing from smart homes to smart communities, efficiency will be used to improve resiliency, as well.At PSEG, we have unified all technology deployments to align under our Energy Cloud program. The PSEG Energy Cloud collects near-real-time data from devices such as thermostats, electric vehicle chargers, customer mobile and home adviser interactions, smart meters, and connected grid equipment such as capacitor banks, transformers and inverters. The data is transported via different networks, including an Advanced Meter Infrastructure (AMI) peer-to-peer network, Wi-Fi, cellular and transmission fiber, and routed to a secure API and micro-services architecture, where it can be utilized by the applications and solutions that make up the Energy Cloud. Energy Cloud solutions include an advanced Customer Relationship Management solution that analyzes customer data to develop proactive marketing offers, and to anticipate inquiries and proactively initiate required digital interactions. The data collected in the Energy Cloud is also fed into operational systems such as an Advanced Distribution Management System (ADMS), Distributed Energy Management System (DEMS), Geographical Information System (GIS), and Distribution SCADA. Real-time data, task automation and predictive operations will be enabled by distributed intelligent sensors, machine learning platforms and other transformative technologies running on the operational platform.The Energy Cloud includes a secure public cloud platform that enables PSEG to develop advanced solutions utilizing technology such as machine learning, augmented reality, image recognition or Internet of Things (IoT) and provides an open platform for others to develop products and services.The PSEG Energy Cloud includes three roadmaps: the Smart Network and iESP Roadmap, the Smart Customer Roadmap and the Smart Operations Roadmap. The Smart Network and iESP Roadmap is being rolled out over five years and includes enhanced customer engagements, voltage-reduction programs, renewable integration, deployment of smart customer tools ranging from street lighting to smart appliances, smart cities, microgrids, and home automation solutions.The Smart Customer Roadmap will be deployed in four releases, with the initial phase comprised of service cloud, live chat and marketing cloud. The foundation and stabilization release will be comprised of case management, text integration and automations. For the Enhanced Solution release, analytics, data models and documents automation will be deployed. The Enhance and Innovate release will include connected devices, partner community and master data management.The Smart Operations Roadmap will be deployed over eight years, broken down into three activity sections. This road map is well under way with transmission fiber infrastructure and digital radio system upgrades. In addition, it includes a network monitoring system for communication, high-speed communication network with a wireless infrastructure and Gas GIS Designer, which will eliminate paper sketches and integrate a work design platform. The Advanced Capabilities deployment will include mobile information management systems, CMMS machine learning analytics, workforce mobility and an advanced distribution management system. This roadmap will complete with future enabled capabilities such as drones, artificial intelligence, augmented reality and distribution system operators.The Energy Cloud provides a number of innovative solutions to increase our customer value proposition while enhancing service reliability and supporting a cleaner energy future. Joseph Santamaria
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