| | March 20206CIOReviewIn 2019, the utility capital expenditure hit record-breaking figures amidst stagnant load growth in the power industry. The natural gas industry dominated the utility mix, while wind and solar energy saw a rise in capacity. Times are fast-changing today, and the age-old infrastructure needs to be replaced. All sectors of business are moving to a digital data-driven world that opens up new opportunities to grow and expand. Digitalization can play a vital role in securing the power grid against various natural and manmade disasters.A driving reason behind the increased digitalization is the average age of the consumers today. As more and more millennial customers come into the market, the demands keep varying and rising in terms of flexibility and scalability. Social media, mobile apps, and always-on connectivity have become key to driving success in the utility sector. This is also due to the increasing ubiquity of e-commerce for products, services, and entertainment. The customer is king, and organizations need to work hard on customer satisfaction. Customers now desire a choice in rate plans, sources that deliver electricity, and to integrate power with other home services.Digitalization has brought about significant transformation to the utility sector as a whole. Customer-interface technologies are one of the most visible aspects of technology enhancements in the utility sector. Cost performance and scalability of the wind and solar industry continue to improve year over year. New smart grid technologies provide real-time data on all aspects of the grid status. With customer empowerment and enrichment taking precedence over other aspects, new business models for incumbent utilities, as well as market structures have emerged.Companies are now paying significant attention to their carbon footprints as they try to meet emission norms that are getting stricter by the day. In this edition of CIOReview, we bring you a list of the veterans in this arena, to help you navigate through the rapidly transforming utilities sector.Do let us know your thoughts!EditorialReshaping Utilities in a Digital EraCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com March - 16 - 2020, Vol 09, Issue - 15 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersIssac GeorgeBrian Harding*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Dean Winchester
< Page 5 | Page 7 >