| | MARCH 20206CIOReviewThe world of field service is rapidly changing. As faster and more efficient digital platforms influence the businesses, the expectations surrounding service--including response, convenience, and value--are also rising. However, the rush to centralize an extensive range of consumer industries has placed the field service sector as the single missing link between companies and consumers across a broad spectrum of product lines. To bridge this gap, field service companies are joining the smart technology bandwagon with extensive use of cloud and mobile-based solutions and services. Cloud computing, augmented reality, Internet of Things, artificial intelligence, and big data are helping the field service companies run a more efficient business and providing their customers with superior levels of service. Advanced solutions and services--from drones to smart glasses--backed by state-of-the-art features are transforming the way field services professionals manage real-time communications with central offices. In this edition of CIOReview, we bring you the story of some of the most successful field services companies that deliver the best outcomes for their clients. Our cover story features Service Works, a MO-based firm that is providing a complete cloud-based solution for management of dispatch, inventory, point of sale, accounting, and real-time tracking for the field service industry. This edition also offers a combination of thought leadership from subject-matter experts with real-life stories on fostering robust partnerships and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best field service solutions and services providers according to your requirements. Let us know your thoughts!EditorialHeralding a New-Era of Field ServiceCIOReviewContact Us:Phone:510-230-0395Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com March 09, 2020, Vol 09, Issue - 11 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersDean WinchesterJune Williams Shirley FaithRussell ThomasVisualizersIssac GeorgeJohn GothamJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithSalesStephen Thomasstephen.thomas@cioreview.com Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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