| | MARCH 20184CIOReviewCO VER ST ORYThree Ways a Customer Data Platform Makes Marketing Automation More "Human"Frank Grillo,CMO,Harte Hanks [NYSE:HHS]17Delivering an Elevated Customer Experience Requires an Agile Retail Technology PlatformPerry Kramer, SVP & Practice Lead at Boston Retail Partners21The Intersection of Technology and Customer Experience in the Field: Getting It Right23Need for Strategic Planning/Visioning by IT LeadershipBrian Benn, Board Of Director, Technology Association of Georgia and Director, IT Business Solutions, Atlanta Housing Authority24Leveraging Technology to Enhance Guest ExperienceKathy Tan Mayor, SVP & CMO, Carnival Cruise Line33The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail ExperienceAmy Zirkle, Vice President, Industry Affairs, Electronic Transactions Association50CXO INSIGHTS10Michelle Grant, Head of Retailing, Euromonitor InternationalWho Runs Retail? The Machines3110COVER STORY
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