| | March 20176CIOReviewArtificial Intelligence (AI) is all the rage today. Regardless of the industry or application, machine learning and AI are emerging as dominant forces that usher industries into a smarter, connected era. As enterprises tackle their digital initiatives and improve employee interaction as well as business processes, AI is bound to see increased adoption in the Unified Communications (UC) arena.Not only can AI inject smartness into an organization's processes and applications, but also transform the workplace communication. The advent of AI opens the doors to machines participating in business meetings, identifying the salient discussion points, automatically summarizing them, and also performing facial analysis to get a sense of the team's understanding. It is no longer farfetched to consider the possibility of virtual robots, voice assistants, and Robotic Process Automation (RPA) working alongside humans to streamline business operations and communications. While automation and AI will not replace humans, it will definitely be a valuable companion to the workforce, to bring in more efficiency to the organization. AI-based developments in the field of communications and collaboration can help organizations make informed decisions, while offloading repetitive tasks to robots and freeing employees to focus on complex, high value work. The exciting combination of machine learning and real-time collaboration capabilities will bring unprecedented productivity gains to enterprise communications.In conjunction with AI and automation, cloud, mobile, social media integration, and WebRTC are all adding to the dynamic nature of the UC landscape. With these tools, enterprises can ensure a unified and consistent experience across multiple devices, moving businesses away from a siloed approach to communications.At this juncture, CIOReview presents its UC special edition, featuring insights from industry thought leaders and solutions from innovative technology providers. We hope this edition is valuable in helping you revamp your UC strategies and drive productivity.Let us know your thoughts.Copyright © 2017 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewMARCH - 23 - 2017Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 March - 23 - 2017 Vol 06 SE 25 Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com UNIFIED COMMUNICATIONS SPECIALCIOReviewEditorial StaffSalesT: 510.402.1463 Ava Garcia Frank Noel Joshua ParkerSarah FernandezShiv ShankerMary Elizabethmary@cioreview.comVisualizersAnil KumarManaging EditorJeevan GeorgeEditorialCommunicating More IntelligentlyAaron Pierce Jeevan George Managing Editoreditor@cioreview.com
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