| | March 20176CIOReviewEnhanced customer service and the resulting customer satisfaction quotient are crucial factors to outsmart competition. The increasing customer service focus of organizations is taking on a new turn, with field service personnel being empowered to take advantage of a host of innovative technologies. From drones checking on faulty equipments in inaccessible and hazardous terrains to smart glasses enabling technicians to garner supervisory help in real time, the field service landscape is inundated with disruptive technologies. At the middle of all these, the power of cloud and mobile based technologies in offering increased connectivity will continue to be the mainstay in automating and streamlining the service processes, greatly shortening the service lifecycle. Then, there is the immense potential of IoT and the maze of interconnected devices to be taken advantage off. Field service personnel can connect with these equipments through their mobile devices and relay information to the back office to carry out effective diagnosis and mitigate issues. The list seems to be endless as the possibilities emerge. At the threshold of these impending transformation, aggregating and analyzing data from all aspects of the field using equipments, sensors, GPS and fleet management solutions will reveal insights to improve the service quality and performance in real-time. Also, the improved intelligence from field vehicles integrated with mobile devices can result in effective tracking, route optimization and strategies to reduce maintenance, and lower operational costs. The focus is on a predictive and proactive formula that can guarantee maximum asset uptime. The added advantage lies in field service solutions that have the functionalities to track assets, field personnel and their work and integrate with the existing CRM or ERP to garner the holistic overview of the processes. To ultimately improve customer satisfaction, the right solutions provider and the technologies that power service excellence need to be the anchors for field service excellence.Let us know your thoughts.Jeevan George Managing Editoreditor@cioreview.comEditorialField Service: The Intelligent MakeoverCopyright © 2017 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewMARCH - 27 - 2017Mailing AddressCIOReview44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.402.1463, F:510-894-8405 MARCH - 27 - 2017, Vol 06 SE 36 Published by ValleyMedia, Inc. To subscribe to CIOReviewVisit www.cioreview.com FIELD SERVICE SPECIALCIOReviewEditorial StaffSalesT: 510-565-7614Aaron Pierce Eileen SinghJudy ChristinKyle SummersSarah FernandezVivian MurrayAndrew SmithAndrew@cioreview.comVisualizersStephen ThomasManaging EditorJeevan GeorgeAjay K Das
< Page 5 | Page 7 >