| | March 20178CIOReviewAchieving Your Highest Success Rate with Configuration Management SolutionsBy Daniel Horton, CIO, Sallyport GlobalWhat if you could guarantee the perfect delivery of every project? We all know that is not possible, but it is naturally everyone's intention to start each change initiative with the aspiration of making a positive difference. Whether that be improving an existing process, implementing a new system, or redesigning a dated procedure, we all want to know we are making a difference for the better. Positive intentions alone do not dictate the final outcome, but the good news is there are necessary precautions that can be taken to ensure you increase the chances of success and mitigate risk.There isn't a company that can escape change if they want to stay relevant; innovation is a requirement to stay ahead of competition. The necessary changes can cause resistance from those affected unless it is properly handled. The change management process was designed to help achieve increased adoption levels and is one that must be mastered if you want your projects to succeed. The perception of a successful delivery is dependent on several factors and may have a different meaning to different people. IN MY OPINIONChange Management systems should enable teams to operate more effectively so make sure you have the right one in placeFor the sake of this article, let's determine that the definition of a successful project delivery is one that gains the approval of the stakeholders it affects by somehow making their work easier, more efficient, or more effective.To achieve this type of assurance in a project, it is imperative to have the proper resources to do so. This includes having proper processes, a qualified team, and the right tools in place to provide the oversight needed. Project management is an art form and just like the arts, Daniel Horton
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