| |JUNE 20258CIOReviewIN MY OPINIONEMBRACING TECHNOLOGY TO NAVIGATE A DIVERSE WORKFORCEBy Candace Villafanez-Dukes, Corporate Human Resources/Payroll & Benefits Manager, Long John Silver's, LLCI hold an associate degree from a reputable university and am certified in HR management and payroll administration. Being a member of the Society for Human Resource Management (SHRM) helps me stay current on industry trends and best practices through regular training and development opportunities.Throughout my career, I have successfully implemented various HR programs and initiatives that have positively impacted employee engagement, retention, and overall organizational success. I am known for my strong communication skills, attention to detail, and ability to build strong relationships with employees and leaders at all levels of the organization.In my current role, I am responsible for managing the payroll and benefits for over 3000 employees across multiple locations. I ensure that all employees are paid accurately and on time while also managing benefits enrollment, leave administration, and workers' compensation claims. I pride myself on providing excellent customer service to employees and helping them navigate the complexities of payroll and benefits. The challenge lies in bridging the generational gap and finding ways to effectively manage and engage employees of all ages. Each generation has different work styles, communication preferences, and expectations, which can sometimes lead to conflicts or misunderstandings.However, the joy comes from seeing the unique perspectives and strengths that each generation brings to the table. Gen-Z employees are often tech-savvy, creative, and eager to learn, while boomers bring experience, wisdom, and a strong work ethic. By harnessing the strengths of each generation and fostering a culture of collaboration and open communication, I strive to create a dynamic and inclusive work environment that benefits everyone.This generation also values work-life balance and flexibility, leading to the rise of remote work and flexible hours. With the right technology and tools, employers can easily manage payroll for remote employees and ensure that everyone is paid accurately and on time.Candace Villafanez-Dukes
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