| | 5CIOReviewJUNE 2021I n f o c u s10EMBRACING TECHNOLOGY TO OPTIMIZE CUSTOMER EXPERIENCESMujtanibul Ahmed Sakib, Head of Customer Experience, Banglalink Digital CommunicationLAST WORDCXO INSIGHTS22CONVERTING "LIKE" AND "COMMENT" INTO ENGAGEMENT COMMUNICATION IN THE COMPANYNEW CHALLENGES FOR THE NEW NORMALVOICE TELECOMMUNICATIONS CHALLENGES AND LESSONS LEARNED DURING THE COVID-19 PANDEMICTHE FUTURE OF BLOCKCHAIN­ ANALYSIS ON THIS STATE-OF-THE-ART TECHNOLOGY AND ITS IMPORTANCE TO TELECOM OPERATORSKemala Hayati, VP ­ Head of People Development and Culture Engagement, Indosat OoredooRajiv Bawa, Chief Business Officer, Total Access Communication PLCRobert Novo, Service Delivery Director, Voice Communications, Americas, BTA F M Imamul Hoq Bappi, Head of Technology, skitto Grameenphone Ltd. 2829322434ARE TELCOS TOO LATE TO THE GAME?Jon Ford, Regional Head of Partnership Distribution, Chubb Asia PacificCXO INSIGHTS
< Page 4 | Page 6 >