| | JUNE 20209CIOReviewMAPPING, STRATEGIZING, AND IMPLEMENTING STREAMLINED WORKFLOWSOnce the ideal process has been mapped out, you should document the workflow as a Standard Operating Procedure, or SOP. The steps can be tracked in a workflow tool, either off the shelf, or they can be built into an existing system. Better yet, if the workflow process can be automated, it can ensure compliance to the SOP. This can be as simple as required fields in a system that drive the user to the next required field, or automated execution of some of the steps without human intervention. As a very simple example, if one of the steps requires an email notification, that email could be noted as an instruction or task, or it could be automatically sent without the user needing to interact with their emails system at all. The latter requires more logic and coding, but could result in a quick payback or ROI.Even in manual workflow execution, tools can help track tasks necessary to ensure consistency. The methods and tools available to improve workflow have changed tremendously over the past decade. One major change is the emergence of new jobs, and companies, to create and support these methods and tools. Machine learning and Artificial Intelligence have been on the rise and tools continue to evolve and mature. Companies are going more and more digital, to the point that reliance on certain pieces of hardware will become obsolete. Just consider the multi-function printer that scan, fax, and email. These are rarely used for those functions in many businesses. Software is becoming so sophisticated that I can handle much of my workflow from a smartphone. I would be remiss if I didn't mention that the best workflow, with or without automation, will not work in a dysfunctional environment. Maintaining a steady flow of work requires true teamwork. Also, workflow does requires maintenance as things change. Failing to generate buy-in to your company's standards and processes can create one-offs which are an enemy of workflow. Don't underestimate the importance of culture. Barriers to flow can include things like personality conflicts, lack of trust, and personal agendas. Aligning the team to a common goal vs. individual goals is imperative as is building a true sense of team. I've seen process fall to the wayside when teams don't function as teams. Investing in workflow standardization are invaluable for business survival in a world where speed to delivery is a competitive advantage. Whether you automate your workflows or not, defining the most efficient path to delivering value to your customers is imperative. Investing in workflow standardization are invaluable for business survival in a world where speed to delivery is a competitive advantage. Whether you automate your workflows or not, defining the most efficient path to delivering value to your customers is imperative
< Page 8 | Page 10 >