| | JUNE 20198CIOReviewIN MYOPINIONUNDERSTANDING METRICS IS THE KEY TO BPM PROJECT SUCCESSBy Justin Beaudin, COO, Deluxe 1. In light of your experience, what are the trends and challenges you've witnessed happening with respect to the Business Process Management space?A: The development of new technology has created an enormous amount of options to choose from. For operators, the key is to assess these innovative opportunities and strategically determine the applicability of the technology to existing workflows so that they complement the work and create efficiencies without adding the burden of having to incorporate complex changes. At Deluxe, we're incorporating our cloud-based platform, Deluxe One, across every single service line to increase scalability, transparency and quality. Changes like this are allowing companies like Deluxe to shift from manually processing work to providing automated and virtualized services with the flexibility to meet the unique needs of customers. 2. Could you talk about your approach to identifying the right partnership providers from the lot?A: It is critical to seek out and establish partnerships with companies that share the same overall vision for the industry and are building systems that align strategically in terms of preparing for the future. The strongest partnerships complement and elevate your workflows and challenge you to continue to strengthen and re-evaluate existing systems. Personally, I look to ensure that new partners intimately understand the specifics of how their offerings address a need within our broader system of creating, transforming and delivering global content. I ask myself if that partnership will make our workflows faster and more efficient, or if it will address an issue and predict challenges. Justin Beaudin
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