| | June 20175CIOReviewIN MY OPINIONCXO INSIGHTS08172339274332473550Shhhh! Customer Listening In ProgressCreating a Community of Happy MembersEstablishing a Dynamic and Scalable Data-Driven Engagement StrategyRevolutionizing Customer Relationships through ChatbotsHow to Deliver a High-Quality Customer Experience in Your Call CenterThe Intersection of Technology and Customer Experience in the Field: Getting It RightHow to Stay Customer Centric Through Extraordinary GrowthDelighting by AnticipatingMarketing in Today's Omni-channel Reality: The Personalized Consumer ExperienceDavid Mingle, General Director, Customer Experience, General Motors [NYSE:GM]Christina Brandon, Director of Quality and Performance Improvement, Meridian Health PlanShenan Reed, President of Digital, North America, MECMamie Peers, VP of Digital Marketing, The Cosmopolitan of Las VegasMatt Rocco, President, Etech Global ServicesClaudine Bianchi, CMO, ClickSoftwareMatt Zurcher, SVP of Customer Care, HomeAdvisorUna Morabito, SVP, Client Management, MassMutual Workplace SolutionsAntonio Sciuto, EVP of Brands & CMO, Nestlé Waters North America431732472335502739Reshaping Customer ManagementChristopher Higgins, CIO, Technology Delivery and Infrastructure Services, U.S. Bank [NYSE:USB]
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