4CIOReview | | JULY 2024Contents12COVER STORYAI AND AUTOMATION IN CUSTOMER SERVICE16WHAT'S HOT IN CONTACT CENTER AND BPO SOLUTIONS SPACEHELPING BUSINESSES FOCUS ON CORE ACTIVITIES WITH IMPACTFUL BPODATAMARKDATAMARKFERGAL O'DONNELL, VP OF TECHNOLOGYSHAWN OLLIS, VP OF GLOBAL OPERATIONSRANDY ARELLANO, VP OF SALES AND MARKETING TOPCONTACT CENTER AND BPOSOLUTIONS PROVIDER - 2024
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