| |JULY 202319CIOReviewBy Osmond Li, Senior Manager - Head of Technology Innovation, Dah Chong Hong HoldingsCXO INSIGHTSA RECORD OF RPAOsmond Li, Senior IT Manager of Technology Innovation at Dah Chong Hong(DCH) Holdings Ltd., has many years of enterprise IT project experience including RPA, Workflow, ERP, etc.DCH began looking into new technologies such as AI, machine learning, and RPA a few years for a company-wide transformation to modernize existing processes and reduce operational costs. After conducting some introductory workshops with examples to employees, such as buying tickets online, the first automation was put into production in just one month.The company implemented simple automation on its own but relied on consultants for help with more complex ones. Following a cost-benefit analysis (CBA), management could easily visualize the ROI RPA would provide. By the second month, five bots were in production.What is RPA?RPA, Robotic Process Automation, is the software to automate repetitive tasks within business and IT processes via software scripts that emulate human interaction with the application user interface. In simple terms, RPA is a software robot to mimic human actions in a computer, just like a macro in Excel. Of course, RPA is more than just macro. It can provide screen scraping and scripting programming. Four key RPA players are Uipath, Automation Anywhere, Blue Prism, and Power Automate. (Garter 2022) Beauty of RPA The key advantage of RPA is to offload employees from high-volume repetitive labor-intensive tasks. Employees may need to work overtime in weekdays or even in weekends in order to handle these high-volume tasks. By automating these tasks using RPA, employees can be offloaded from boring repetitive tasks and transformed into challenging high-value tasks. This can increase the employee retention rate. Besides, since RPA can Osmond Li
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