CIOReview | | 19 JULY 2023By harmonizing business processes with cloud technologies, including cloud applications, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), we facilitate the transition toward the latest technological innovationsEmpowering Client SuccessTo deliver exceptional services to their clients, IMPETUS operates on three fundamental pillars. First, it offers multiple creative solutions that address clients' specific challenges, allowing them to choose the one that aligns best with their strategic objectives. This approach enables clients to select the most suitable solution for their needs.Second, IMPETUS emphasizes the importance of efficient strategies. It leverages resources judiciously to help clients achieve their strategic objectives. With agile development and constant monitoring, the company ensures that resources are utilized optimally throughout the project lifecycle.Lastly, IMPETUS prides itself on having a team that can capture the client's vision and translate it into a viable, executable, and comprehensive solution. By actively involving clients in the process and understanding their requirements thoroughly, the company ensures that the final solution aligns perfectly with the client's goals.Efficiency UnleashedTo facilitate the implementation of its solutions, IMPETUS has developed the Fast Step methodology. This innovative approach reduces the total cost of implementation by providing a simplified and modular deployment path. It includes deployment accelerators, templates, and guides, ensuring a streamlined and efficient implementation process.The Fast Step methodology aligns with industry-standard processes and project management guidelines, ensuring transparency in delivering value to clients. It encompasses the complete project lifecycle, spanning from evaluation to delivery, and incorporates crucial deliverables such as change management, training, validation, cutting-edge planning, and seamless organizational change and execution. With this holistic approach, it ensures streamlined project management and the attainment of superior-quality outcomes.As an example, IMPETUS successfully implemented the first Oracle Cloud CX for a prominent TELCO. This groundbreaking project focused on automating the entire service department, encompassing customer service and field service personnel assignment. By seamlessly integrating Oracle CX with multiple on-premises systems, IMPETUS has truly transformed the customer service process, reducing the time taken from customer calls to field service allocation to an astounding two seconds or less. This remarkable achievement was made possible through the utilization of sophisticated algorithms.The implementation of this project yielded substantial benefits for the client. This led to an annual cost reduction exceeding $400K. Moreover, the client was recognized for their remarkable contribution to the environment. By eliminating the need for paper and ink in the service process, they achieved a significant reduction in their carbon footprint. This exceptional achievement earned the client a well-deserved award for their commitment to environmental sustainability.IMPETUS also implemented the first cloud ERP in a state bank between the years 2020-22 in Latin America. The objective of the implementation was to put all the procurement, budgeting, supply, financial and accounting operations in integration with their core banking and multiple legacy systems.Driving Digital TransformationThis success in the Telco industry serves as a testament to the transformative power of cutting-edge technology and innovation. Over the past 15 years, the company has played a pivotal role in driving the adoption of cloud solutions in Latin America. To up its ante and cater to the demands of an interconnected world, IMPETUS forged important alliances with industry giants like AWS and Oracle starting in 2015. These partnerships enabled it to offer cloud services not only to small and medium-sized businesses but also to large enterprises seeking to modernize their systems and infrastructures.These alliances allowed IMPETUS to obtain the `Cloud Excellence Implementer' award from Oracle in Central America and obtain recognition as `Partner of the Year Oracle CX Service Latin America' in 2019. The awards showcased the contribution of IMPETUS in the region of Latin America in the implementation of cloud solutions.Today, IMPETUS is gearing up for the next decade by focusing on the evolution of cloud solutions. With an eye on the ever-increasing demand from Latin American companies to transition to cloud-based systems, it is prepared to meet the challenges head-on. The company is leveraging the power of robotic process automation (RPA) and artificial intelligence (AI) to offer innovative solutions in document, voice, and video management.With a strong track record and a forward-thinking mindset, IMPETUS is set to shape the future of cloud solutions in the region, ushering in a new era of efficiency, flexibility, and growth.
< Page 9 | Page 11 >