| | JULY 20236CIOReviewAs companies continue to focus on providing personalized and seamless customer experiences, the demand for customer relationship management (CRM) solutions that can help manage customer interactions across multiple channels and touchpoints is expected to grow. Meanwhile, as businesses are increasingly recognizing the need to provide their sales and service teams with mobile access to customer data and sales tools, the demand for CRM increases efficiency and productivity.Driven by these industry developments, the CRM service industry is expected to reach $145.79 billion by the end of 2029 with a CAGR of 12.5 percent. This growth is primarily driven by increasing adoption of cloud-based CRM solutions, as well as the rising demand for artificial intelligence and machine learning capabilities in CRM software.Staying abreast of such key industry developments, this edition of CIOReview showcases how organizations are leveraging the latest technologies to help clients manage their customer relationships better and meet their expectations. The edition features thought leadership articles from Nestor Valverde MSc, group CRM and loyalty manager, Spotlight Retail Group, who speaks about how businesses can take an omnichannel approach to create better customer relationships. Rick Stanbridge, executive vice president and chief information officer of Marco's Pizza, highlights the benefits of migrating legacy systems to 100 percent cloud-based platforms.In addition, we also bring to some of the top CRM service providers that can devise ideal solutions for their clients. The list includes FastGem, which is making waves in the industry for its customizable CRM systems that help organizations streamline their business operations and heighten customer experiences. We hope this edition assists you in finding the ideal CRM solution providers that will devise impactful and effective solutions to help you build and maintain solid customer relationships, and propel business growth. Let us know your thoughts!EditorialBuilding Longstanding Customer Relationships with Technological InnovationCIOReviewEmail:sales@cioreview.comeditor@cioreview.commarketing@cioreview.com JULY- 14 - 2023, Vol 12, Issue - 61 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.com CIOReviewEditorial StaffAaron PierceCarolynn WaltersShirley FaithRussell ThomasVisualizersJustin Smith Managing Editoreditor@cioreview.comManaging EditorJustin SmithDean WinchesterAsher BlakeCopyright © 2023 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Disclaimer: *Some of the Insights are based on our interviews with CIOs and CXOs
< Page 5 | Page 7 >