Customer Lifecycle and Automation: An Omnichannel ApproachNestor Valverde, MSc, Group CRM & Loyalty Manager,Spotlight Retail Group08LAST WORDIN MY OPINIONTop 2 Reasons to Switch to 100% Cloud-Based Technology PlatformsRick Stanbridge, Executive Vice President and Chief Information Officer, Marco's Pizza30SETTING A SETTING A NEW BENCHMARK WITH WITH NICHE CRM SOLUTIONS SOLUTIONSCOVER STORY12Chad Caldwell, CEOContentsContents
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