| | JULY 202119CIOReviewWaypoint enables its clients to eliminate infrastructure burdens and distractions of infrastructure management from their teams. The company ensures that clients reap the security benefits, gain top performance, and achieve predictable monthly costs and control over their data with a highly secure, cloud-enabled infrastructure powered by the latest technologies. A typical client engagement at Waypoint begins with helping the clients "settle down the fires" and assessing their environment to address their immediate and futuristic needs. Herein, Neyman emphasizes the importance of developing long-term relationships with clients. He adds, "We are not just selling a product or a project. Instead, we focus on establishing a long-term relationship where it's an ongoing dialogue and conversation." For organizations struggling with aging storage, the sales engineers at Waypoint visit the client site to assess their storage, servers, network topology from a technical perspective. As such, initial meetings with the clients involve answering various questions, essentially listening to the client, and understanding their different components and associated pain points. When it comes to storage solutions, the Waypoint team addresses all issues--around data availability, accessibility, security, and more--and helps find the right product and architects to implement the storage seamlessly. But, that's not all; the team ensures that engineers are available for clients post-implementation to help clients achieve the greatest possible benefits and solves challenges if any. "Our post-implementation assistance is clearly our key differentiator whereby our engineers are able to service client needs as and when required, without the client having to reach our account executives every time," says Neyman. Take the guesswork out of ITWith such a strong value proposition in place, Waypoint has navigated numerous clients along their IT Transformation journey with Dell Technologies. In what was a proper validation of success, Waypoint assisted a Tennessee-based client that focuses on bringing together behavioral health professionals and providing a continuum of services to meet the needs of over one million Tennesseans. To begin with, in 2017, Waypoint was brought in to provide maintenance services and ad hoc support for the wireless systems utilized by the healthcare company. The client was highly impressed by the services and was able to notice the team's potential and the value it can bring in other areas. It was only a matter of time when the Waypoint team was approached to solve the company's high availability and disaster recovery issue. "They wanted to be live in production and their DR site and have high availability between the two to where if they lose production, they can failover to DR and vice-versa," recalls Neyman. The main challenge stemmed from the older storage that the client was utilizing, limiting them from achieving their goals. Waypoint recommended implementing VMware solution and upgraded the system to VMware vSphere, both in their production and DR sites. They immediately saw the benefits of working with VMware and how much easier it was for them to manage their virtual machines. It didn't take long for the client to experience the benefits of working with VMware and the ease with which they could manage their virtual machines.This success was followed by helping the client reach their next goal with regard to their networks in 2019. Given the amount of data and the virtual machines being operated, Waypoint redesigned and rebuilt the core using Dell networking and moved the network up to 10 gigabits. These projects laid the groundwork of shifting more responsibilities and other projects that Waypoint was more than ready to undertake. From upgrading backup and email security to rearchitecting the whole network, the projects kept coming in, and Waypoint continued its winning streak. "It has been almost four years working with them now. We've taken them from where they were struggling with an average performing architecture at the time, up to where they now have a highly modern, resilient infrastructure solution today," extols Neyman.When asked about what propels the team to script such success stories for its clients, Neyman's answer was as instant as it could get. "Since our inception in 1997, we firmly believe in putting our customers' needs first and finding out how we best support them--that's what kept us around this whole time." For instance, he mentions the concerns around network and security that have cropped up in the wake of the ongoing pandemic and how it has changed the way organizations work with remote-working setups. "Data's going everywhere. There's more connectivity than ever and organizations need to step back and take a look at their networks and the security on their networks," Neyman adds. A step ahead of these changes, Waypoint is helping organizations close these security loopholes with an accurately architected network that has the right toolsets and network security in place along with the right services built around it to manage it from both performance and security perspectives. It stands to reason that diverse organizations have built long-term, trusted relationships with Waypoint to seamlessly meet their immediate and futuristic organizational goals. Paul Neyman, President
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