| | JULY 20196CIOReviewIn just over a decade, the facility management industry underwent a sea change with the limelight now on managing customer experiences. Facility management, which was primarily service-oriented before, is now focused more on delivering a pleasant experience in the management of buildings. The explosive response to co-working spaces paired with real estate boom has brought a sense of hyper-competitiveness in the market, urging facility managers to focus on occupant experience to have an edge over others. The sway that workplace experience holds on productivity and wellbeing of employees is gaining the interest of businesses who now seek a delightful environment to work in and not just well-maintained spaces. Facility teams are striving to evolve at the earliest and empower themselves to deliver experience as a service.In the internet era where data is at everyone's fingertips, and information can be accessed on the go, facility management businesses are gradually warming up to the Internet of Things (IoT) and cloud-based technologies. In line with the technologies getting more connected and smarter with time, facility management companies are focusing on improving connectivity and data availability in buildings. By capitalizing on the data from existing infrastructure and automation systems, the facility management community is sailing toward intelligent, data-driven facilities. Technology continues to play a significant role in enabling facility teams with instant access to valuable insights. The benefits are boundless, with problems being identified at breakneck speed and instant troubleshooting as well as allowing facility managers to craft competitive value-added tenant services. It is as clear as day that technologies like IoT and ML, as is their nature, are poised to revolutionize how buildings will be managed in future. With a unified facility management technology added to IoT-enabled real-time data, the time is ideal for businesses to make their human resources, assets, and energy smarter while achieving the optimum building performance. Let us know your thoughts. EditorialThe New, Intelligent Facilities ExperienceCopyright © 2019 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.CIOReviewSalesEric Thomaseric@cioreview.comVisualizersIssac GeorgeScott JuasyEditorial StaffAaron PierceCarolynn WaltersDane StanleyAbhinav SharmaLora OakesManaging EditorJustin Smith*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffJustin SmithManaging Editoreditor@cioreview.comContact Us:Phone:510.722.8394Fax:510-894-8405Email:sales@cioreview.comeditor@cioreview.com marketing@cioreview.comJULY, 2019, Vol 08 - Issue 41 (ISSN 2644-237X) Published by ValleyMedia, Inc.To subscribe to CIOReviewVisit www.cioreview.comCIOReview
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